- Free
Shipping
Continental US. Alaska and Hawaii: flat $30.
- 3-5 Days
UPS Ground delivery
Business days once your order is processed.
- 30 Days
Returns
Send it back within 30 days of delivery.
- 60 Days
Manufacturer warranty
Defective gear gets replaced.
Shipping
Free in the continental US. Tracked to your door.
Orders to the continental US ship free with UPS Ground and usually arrive in 3 to 5 business days once processed. Orders to Alaska and Hawaii ship for a flat $30. You get a confirmation email with your tracking number as soon as it ships, so you always know where your gear is.
- i
Free shipping, continental US
No minimum and no codes. Alaska and Hawaii ship for a flat $30. The price you see is the price you pay for shipping: nothing.
- i
UPS Ground, 3-5 business days
Most orders ship with UPS Ground. Delivery times come from the carrier and are not guaranteed.
- i
Ships within 1 business day
Orders placed by 2pm Central Time on a business day usually ship that same day. Orders placed after 2pm ship the next business day. We ship Monday through Friday, excluding weekends and holidays.
- i
Tracking on every order
As soon as your order ships you get a confirmation email with your tracking number.
From order to door
- 01
Order placed
You check out. We get to work.
- 02
Packed and shipped
We ship your order within 1 business day and hand it to UPS.
- 03
In transit
Tracking lands in your inbox as soon as it ships.
- 04
Delivered
It shows up at your door, ready to put to work.
Returns
30 days to make it right.
Not what you expected, or something is wrong with your tarp? Send it back within 30 days of delivery and we will take care of you.
Within 30 days
Returns are accepted within 30 days of delivery, for items that are unused and in their original condition.
Problem with your tarp
If there is a problem with your tarp, send it back and we will make it right.
After 30 days
Once 30 days have passed we can no longer accept a return.
- i
Email us first
Every return starts with a quick email, so we can point you in the right direction.
- i
Refund details
Returns go back by mail with a prepaid return label that we email you at no extra charge. If you changed your mind or ordered the wrong item, a flat $15 restocking fee is deducted from your refund. There is no restocking fee for defective, damaged or wrong items. Refunds go to your original payment method within 5 to 10 business days after your return arrives and is inspected, and always within 15 days. We do not offer exchanges. If an item is defective, damaged or wrong, we replace it or refund you in full. Returns must be new and unused, in original condition and packaging, and sent back within 30 days of delivery.
- i
Return shipping
If you changed your mind or ordered the wrong item, we email you a prepaid return label at no extra charge, and a flat $15 restocking fee is deducted from your refund. If your item arrives damaged or defective, or you received the wrong product, there is no fee: we send a replacement or a full refund. Please do not send anything back until you have return instructions and a label from us.
How to start a return
- 01
Email us
Send info@prohabitshockey.co your order number and the item you are returning.
- 02
Ship it back
We reply with the return details. Pack it securely and send it with tracking.
- 03
Get your refund
Once your return arrives and is inspected, we refund your original payment method, usually within 5 to 10 business days.
Warranty
60-day manufacturer warranty.
If it breaks because of how we built it, we make it right. Our gear is covered against manufacturing defects for 60 days from purchase.
Manufacturing defects
A product that fails under normal use because of how it was made.
Within 60 days
Claims must be submitted within 60 days of purchase. Approved claims get a replacement.
After 60 days
Once the 60-day window closes we can no longer cover the item.
Wear, misuse, accidents
Normal wear and tear, misuse, and accidental damage are not manufacturing defects and are not covered.
- i
Teams & facilities
The warranty is designed for normal home and personal use. Heavy commercial use puts far more pucks on a tarp, so the warranty may not apply the same way. Reach out and we will find a fair solution.
How to file a warranty claim
- 01
Document it
Take a clear photo or short video showing the defect.
- 02
Submit a claim
Email info@prohabitshockey.co with your order number, the product, and the photos.
- 03
We review it
Our team confirms it is a manufacturing defect inside the 60-day window.
- 04
Get a replacement
Approved claims get a replacement shipped out to you.
Common questions
Is shipping really free?
Yes. Standard shipping is free on every order within the continental United States, with no minimum. Alaska and Hawaii are a flat $30.
Who delivers my order?
Most orders ship with UPS Ground and arrive in 3 to 5 business days once processed. As soon as your order ships you get a confirmation email with your tracking number.
My tracking has not updated. What should I do?
Tracking can take up to 24 hours to become active after your shipping label is created. If it has not moved after a couple of days, email us your order number and we will look into it.
My tarp arrived with a problem. What now?
If your order arrives damaged or has a defect, email us within 7 days of delivery with your order number and photos. If there is a problem with the tarp you can send it back and we will make it right.
Does the warranty cover a rink or facility?
The warranty is designed for normal home and personal use. Heavy commercial use puts far more pucks on a tarp, so it may not apply the same way. Reach out and we will find a fair solution.
Still have a question?
Talk to a real person.
Email info@prohabitshockey.co or call or text (715) 220-2698. Have your order number handy and we will sort it out.